Data Privacy Policy
This Privacy Policy explains how we collect, use, store and protect the personal information you provide when using FairCrown. We respect your privacy and aim to be clear about what data we gather, why we need it, and how you can manage your information while using our casino and sportsbook services.
Types of data we collect
We collect a mix of personal, technical and transactional information necessary to operate accounts, process payments, manage play activity and meet compliance obligations.
Personal data
Personal information may include your name, date of birth, contact details, residential address and identity documents you submit for account verification. We use this data to create and maintain your account and to meet Know Your Customer requirements.
Technical data
Technical data covers device information, browser type, IP address, language settings, operating system and log data. This information helps us deliver the site correctly, detect fraud and improve performance on desktop and mobile.
Transactional data
Transactional information includes deposits, withdrawals, bets, game history and payment method details. We record this data to process transactions, manage balances and handle account disputes.
How we use your information
We use personal and technical data to open and manage accounts, verify identity, process payments, provide customer support, detect and prevent fraud, and comply with legal obligations. Transactional data is used for account statements, tax reporting where applicable and to resolve disputes. We may also use aggregated, non-identifying data for analytics and service improvements.
Data protection practices
We implement reasonable organisational and technical measures to protect your information, including secure connections and access controls. Access to personal data is restricted to authorised personnel and third parties that need it to provide services on our behalf. No system is fully secure, so we review our safeguards regularly and respond to incidents in line with established procedures.
Cookies and tracking technologies
We use cookies, local storage and similar technologies to remember preferences, support login sessions, measure site use and deliver relevant content. Some cookies are essential for account functionality, while others are optional and used for analytics or advertising. You can manage cookie preferences through your browser or our cookie settings tool.
Information sharing and third parties
We only share personal information with service providers and partners that support site operation, such as payment processors, identity verification services, fraud prevention providers and analytics vendors. We may also disclose information when required by law or to protect our rights. Third parties that process data on our behalf are contractually required to protect it.
User rights
You have rights to access, correct and request deletion of your personal information where applicable. You can also object to certain processing and ask for restrictions on use. Requests generally require account verification to protect your privacy and security.
Access, correction and deletion
To access, update or request deletion of your information, contact our support team through your account or via [email protected]. We will respond and guide you through the verification steps needed to complete your request.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. Material changes will be posted on our site and, where appropriate, notified to registered users. Continued use of the service after changes indicates acceptance of the revised policy.