Responsible Gambling

We take player safety and controlled play seriously. At FairCrown we provide practical tools and clear information so you can enjoy entertainment while keeping gambling within your control. This page explains the protections we offer, how to set limits on your account, signs of risky behaviour, and where to find further support.

Player protection principles

We believe gambling should be a form of recreation and never a source of harm. We promote safe play by offering clear account controls, plain-language information, and responsive support. We encourage players to set limits, monitor their activity, and reach out if they feel play is becoming a problem.

Activity-control tools

Several self-service tools are available in your account to help manage play. You can access these from your account settings under responsible gambling.

Deposit limits

Set a cap on how much you deposit over specific periods. Options include 24 hours, 7 days, and 1 month. These limits help prevent overspending and are adjustable in account settings.

Loss limits

Limit the total amount you can lose across a chosen time frame. Loss limits provide an extra safeguard to keep spending in check.

Time limits and session reminders

Use session reminders to keep track of how long you play, and set daily or weekly time limits to prevent extended sessions. Alerts are displayed during play to remind you when limits are approaching.

Cooling-off and temporary breaks

If you need a short break, cooling-off periods are available. These temporary account suspensions allow you to step away from play for a defined time and return when you feel ready.

Self-exclusion

Longer self-exclusion options are offered for players who need a more extended break. Available periods include 6 months, 1 year, and 5 years. Activating self-exclusion logs you out immediately and restricts access for the chosen duration.

Recognizing signs of problematic behaviour

Watch for warning signs such as chasing losses, playing longer than intended, skipping responsibilities to gamble, hiding gambling activity, or borrowing money to play. If you notice any of these, consider tightening limits, taking a cooling-off period, or self-excluding.

Tips for maintaining control

Set clear personal limits before you start, stick to a preset bankroll, use deposit and time limits, avoid gambling when upset or under the influence, and treat losses as part of the entertainment cost. Regularly review your activity and adjust limits as needed.

Professional help and contacting us

If you want to talk to our team about safer gambling tools or need help applying limits, contact [email protected]. For professional counselling and helplines, we list reputable support organisations in the responsible gambling section of your account. If you are concerned about your gambling or someone close to you, please seek professional advice from a qualified support service.