Contact Us
If you have questions about your account, a payment, a withdrawal, or technical issues, our team is here to help. Contact us for account-related queries, verification assistance, bonus clarifications, or general feedback. We offer quick responses via live chat, email or phone and can guide you through deposits, KYC steps, responsible gambling tools and game support. Reach out any time and we’ll help resolve your issue promptly and clearly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email replies within 4-8 hours for account, KYC and withdrawals) |
| General enquiries | [email protected] (billing, deposits, payment queries and account status) |
| Affiliate enquiries | [email protected] (partner programme, tracking and commission queries) |
| Phone | +1 647 321 4872 (calls answered Mon-Fri 09:00-18:00 ET; voicemail outside hours) |
| Working hours | Live chat 24/7; phone Mon-Fri 09:00-18:00 ET |
Email Support
Email is our preferred contact method for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line and include your full name, username and up-to-date contact details. Providing concise information and attachments up front helps us process your request faster and avoids unnecessary follow-ups or delays.
Contact Form
Response Time
Support response times vary by channel and issue. Most inquiries are answered within one business day; live chat is quicker for simple requests. More complex or compliance-related cases may require additional checks and can take longer depending on the issue and documents provided. We'll keep you updated during the process and aim to resolve escalated matters as promptly as possible.
Feedback
We’d love to hear from you. Share any feedback, suggestions, or ideas to help improve the site. Our team reviews every submission carefully and uses your input to refine features, fix issues and improve the overall user experience. Send your thoughts anytime and we’ll consider them when updating the site to better serve players in Canada.